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✉ support@sparkycert.com.auFrequently asked questions
Who is SparkyCert for?
SparkyCert is built for licensed electrical contractors in New South Wales who need to lodge Certificates of Compliance for Electrical Work (CCEWs) with the NSW eCert system.
Do I need a subscription to lodge certificates?
No. The Free tier allows unlimited CCEW lodgements. Pro removes ads and includes priority support. Both tiers have full access to lodgement features.
What is the 14-day free trial?
New users can try the Pro tier (no ads) for 14 days at no charge. You will not be billed until the trial ends. Cancel anytime from Profile → Manage Subscription.
Why did my submission fail?
Submissions can fail if the eCert API is temporarily unavailable, or if there are validation errors in the certificate data. The app will show the error message returned by eCert. Check your licence number and all required fields, then tap "Try Again". If the problem persists, contact support.
What happens if I lose signal mid-form?
SparkyCert detects when you are offline and saves your work as a draft. When you are back online, the draft is ready to submit from the New Certificate screen.
How do I cancel my subscription?
Go to Profile → Manage Subscription. This opens the Stripe billing portal where you can cancel, change plan, or update payment details.
How do I delete my account?
Go to Profile → Data & Privacy → Delete My Data. This permanently deletes your account, profile, and certificate history. This action cannot be undone.
Is my data secure?
Yes. All data is encrypted in transit (HTTPS). Accounts are secured by Clerk. We do not store passwords. Payment data is handled entirely by Stripe — we never see your card details.
Can I use SparkyCert on iOS?
An iOS version is in development. We are waiting on Apple Developer account approval. Register your interest via the email below and we will notify you when it launches.
Where does my certificate data go?
CCEW data is transmitted to the NSW eCert system operated by the Building Commission NSW, as required by law. It is also stored in your SparkyCert account history. We never share it with any other third party.
Still need help?
If your question isn't answered above, email us and we'll get back to you.
support@sparkycert.com.au